Buyback Terms

1 · Published rates by store

Graded cards: 85% of the market comparable we publish for that card, on the day you ask us.

Harmony Lux: 70% of what you paid — a fixed amount, because Lux has no comparables feed behind it to track.

Harmony Trends: the published table value for that device. That table is not published yet, and until it is we cannot quote a Trends buyback. We would rather say so than print a number we have not committed to.

Harmony Fitness is not a buyback store. Equipment is excluded, and it is excluded on the product page too rather than only here.

2 · The 12-month window

12 months from the delivery date.

On cards the RATE is what is fixed, not the amount. Ask a year from now and you get 85% of what the card is worth a year from now — more if it appreciated, less if it did not. We publish the comparable and the sales behind it on every card page, so you can check the figure before you ask and again when you do.

A card with no current comparable has no publishable buyback figure. We quote it by hand rather than off a stale number, and the product page says so instead of showing one.

3 · Condition grading

A graded card must be in the same sealed slab, with the same certification number, uncracked and legible. The grade is the grader's statement and we do not re-grade it.

A Lux piece is inspected against the appraisal it shipped with. Normal wear is expected and does not reduce the figure; damage, a missing component or an unauthorised service does, and we tell you by how much before anything is final.

4 · Store credit versus bank transfer

Store credit carries a 10% bonus over the cash figure, because credit costs us less than money does.

Bank transfer pays the plain figure and arrives in three to five business days.

Both are offered at equal weight on the request screen. This is a choice, not a funnel, and store credit never expires.

5 · How to request a buyback

Sign in and open Request a buyback from your account. Everything you have bought is listed with its rate and the months it has left; anything not eligible is listed too, greyed, with the reason.

We email a prepaid insured label. Payment issues once the item arrives and matches its condition on record.

6 · What is not eligible

Anything you did not buy from us. We do buy those — at 70% of the comparable through Sell to us — but that is a purchase, not a buyback, and it carries a different rate because we are authenticating something we have never seen.

Anything already refunded, anything outside the 12-month window, and Fitness equipment.