Shipping Policy
Processing times, carriers, insurance, signature requirements, international duties.
1 · Processing times
Orders are packed and handed to the carrier within 48 hours of payment clearing, on business days.
An item you chose to hold in the vault is not shipped at all until you ask for it. When you do, it goes out within 48 hours.
2 · Carriers and services
Insured courier with tracking, on every order. Shipping on a store order is a flat $24 regardless of how many items are in it — one parcel, one price.
Taking a card out of the vault is charged separately, and per card rather than per parcel: $24 for each card you ask for, taken from your Harmony balance at the moment you ask. Ask for three and that is three requests and three charges. The figure and your balance are both on screen before you confirm anything, and there is no fee on top for taking a card out of storage — that is insured shipping at what it costs us.
Typical delivery within the United States is two to four business days after dispatch. A card sent out of the vault carries its tracking number on your vault page as soon as it is handed to the carrier, and we email it to you.
3 · Insurance and declared value
Every parcel is insured for the full price you paid, and the declared value on the customs form is that same price.
We do not under-declare. An under-declared parcel is an uninsured parcel, and the saving would be yours only until something went wrong.
4 · Signature requirements
A signature is required on delivery for every order. There is no release-without-signature option, on anything, at any value.
If nobody is there, the carrier leaves a card and holds the parcel for collection.
5 · International duties
We ship worldwide. Import duty and VAT are charged by the destination country to whoever receives the parcel, at that country's rate.
No seller can pay those for you or estimate them honestly in advance, so the checkout total does not include them. That is not a fee we are hiding — it is a tax we have no way to calculate.
6 · Lost or damaged shipments
Tell us within 30 days of the delivery date. Photograph the packaging before you open it if it looks wrong on arrival.
We open the insurance claim ourselves and refund or replace you without waiting for the carrier to settle it. The claim is between us and the carrier; your money should not sit inside it.