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INSURED SHIPPING · VERIFIED AUTHENTICATION · SECURE CHECKOUTINSURED SHIPPING · SECURE CHECKOUT

My tracking has not updated in three days. Is my order lost?

Almost certainly not. Tracking goes quiet in transit between sorting hubs, and a package that scans on Monday and again on Friday was never actually stationary.

Write to us at any point and we will open a trace with the carrier. If the package is genuinely lost, the insurance is ours to claim, not yours: we refund you or replace the item, and we deal with the carrier ourselves.